Refund Policy

1. Cooling-Off Period

Clients are entitled to a cooling-off period of 7 (seven) days from the date of order. A refund request made within this cooling-off period, and before meaningful project work has commenced, will be reviewed by CRESCENTEK on a case-by-case basis.

If work has already begun during the cooling-off period (including discovery, planning, design, development, content, setup, or third-party purchases made on the client’s behalf), any approved refund may be reduced by the value of work completed and costs already incurred.

2. No Refunds After the Cooling-Off Period

There will be no refunds for full or partial amounts where a cancellation request is made by the Client after the 7-day cooling-off period. Regardless of the reason for cancellation after this period, the Client remains obliged to pay in full the price agreed for the service.

Money owed to CRESCENTEK for services rendered before a verified cancellation date must be paid in full. There are no clauses for partial payments in the Agreement unless CRESCENTEK has expressly agreed otherwise in writing.

3. How to Request Cancellation or a Refund

Due to account security and privacy concerns, all requests relating to billing, cancellation, or refunds must be submitted in writing or via email. Requests will only be processed if received in writing and only if explicitly made by the initial authorizing party.

Please email help@crescentek.com with:

1. Your full name / company name
2. Order or invoice reference (if available)
3. Service purchased
4. Date of order / payment
5. Reason for the cancellation or refund request

CRESCENTEK will acknowledge eligible requests and communicate the outcome, including any approved refund amount and expected processing timeline.

4. Non-Refundable Items

Unless required by applicable law, the following are non-refundable:

1. Fees for work already delivered or milestones already approved by the Client
2. Third-party costs paid on the Client’s behalf (including but not limited to domain registration, hosting, SSL, stock assets, plugins, themes, advertising spend, app store fees, and licensed software)
3. Custom development, design, or content that has been delivered in draft or final form according to the agreed scope
4. Retainer, maintenance, or support fees for periods already commenced
5. Payments made after the 7-day cooling-off period, except where CRESCENTEK has expressly agreed a refund in writing

5. Hosting, Domains & Recurring Services

Hosting and domain renewals are subject to the notice and renewal terms in our Terms & Conditions. Failure to renew on time may result in service cancellation and data loss, for which CRESCENTEK is not responsible. Fees already paid for an active hosting or domain period are generally non-refundable once the service period has started, except where CRESCENTEK cancels the service without cause and a pro-rata credit or refund is offered at its discretion.

6. Chargebacks

Clients agree to contact CRESCENTEK first to resolve billing concerns before initiating a chargeback with their bank or card issuer. Unwarranted chargebacks may result in suspension of services and recovery of collection costs, including reasonable administrative and legal fees, to the extent permitted by law.

7. Approved Refund Processing

Where a refund is approved, CRESCENTEK will process it to the original payment method where possible. Processing times vary by bank and payment provider and may take several business days after CRESCENTEK initiates the refund.

8. Changes to This Policy

CRESCENTEK reserves the right to update this Refund Policy as required. The revised policy will be published on this website and applies from the date of publication. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

9. Contact

For questions about this Refund Policy, cancellations, or billing, contact us at help@crescentek.com.

By submitting personal or payment details, or by continuing to use our services, you confirm that you have read and agree to this Refund Policy.