- Posted On: 12 Sept 2014
- Posted By: Crescentek
30 Jun 2017
First of all, it may be worthwhile knowing what Brand value is. Well, Brand Value is the additional money a customer willingly pays while enjoying the services of his/her favorite brand. Even though a cup of Starbucks coffee will cost more than a cup of similar coffee in a petty coffee joint, a Starbucks loyal customer will go only for his favorite brand of coffee, despite the higher cost. In the process, he/she pays the additional money in recognition of the brand name and reputation of Starbucks.
Now that the brand value has been fully equated, the question comes as to how it can be effectively communicated to the customers. But relax and take a deep breath because the solution is near at hand. All it needs is your careful assimilation of the steps that needs to be taken in resolving the issue.
Knowing your target audience is the most important step towards communicating the brand value. For this you need to dig deep – know the language they speak in, their likes and dislikes, their preferences; if in the tropics, how do they react with changes in climate. Only then can you communicate the message effectively and well. For instance, if your target audience comprises people from Bangladesh, you need to learn the different dialects that are being practiced in that country, so that you can deliver the message in their own dialect.
While communicating the message, you need to uphold the brand discipline across the market, as otherwise it would become difficult to maintain an order at a later stage. This is also true as far as your colleagues and team workers are concerned.
Extensive research will give you an insight about the nature of your potential clients, but choosing the right channel makes all the difference. Social media channels are OK but they have far reaching consequences.
Relationships thrive with strong bonds of understanding and communication between the company and customers. So you should create good bonding with your customer; let them speak out, even if it goes against you. In this booming age of social media, this is a healthy symptom. Encourage your fans in different activities on social networks and inquire what innovations they expect from you or what improvements/ changes they want to see in your products/ services.
Communicating brand values is often considered as a critical issue but if you follow the aforementioned steps then it will probably becomes easy for you. If a customer is motivated to buy your product after that, it confirms your credibility and shows that you have communicated the brand value successfully.